Last Modified October 25, 2019
- User Support
- myLicense Portal
Your Users will greatly appreciate access to a User License Portal where
they are able to recover their License Activation Code or their License Password, and manage some of their License
entitlements themselves and at their convenience.
A side benefit to you is reducing the number of Support calls or emails.
You can offer a License Portal as follows:
|Hosted by you
Using the software_DNA RESTful API interface, you can implement a complete License Portal
integrated into your web site and tied into your store-front and back-end business processes.
For more information on this option see
License Portal - hosted by you
|Hosted by softWORKZ
We provide a complete License Portal implementation on our web site, accessible by all
your Users, in two forms:
- Generic myLicense Portal
- softWORKZ branded myLicense Portal
You can also use your own CSS file to customize the hosted portal.
See below for more information on implementation.
Access for Single-User Licenses and Test License Codes
- For Single-User Licenses to have access to the myLicense Portal, you must enable the
myLicense Options -> SU Access option in your DNA Product configuration
- Test License Codes cannot access the myLicense Portal
Using only their email address, they can receive all the information about the License Activation Code(s) assigned
to that email.
If your software_DNA Product is configured with User Authentication and if they
have the License Code, they can retrieve their password. If they have their code and password,
they can change their email address assigned to the code as well as the password. For multi-seat licenses, the
license code administrator can see details on the activated seats.
Generic or softWORKZ branded
We provide a generic version of the myLicense Portal ( i.e. no softWORKZ branded header and footer)
which you can easily link to from
your web site, or you can use our default myLicense Portal page:
myLicense Portal CSS Customization
You can specify certain CSS elements to be used for the myLicense Portal and present a customized myLicense Portal
on your web site (ex: colours, fonts, ...) that matches the style of your website.
Download the CSS Template File from the
Resources -> Portal CSS Design in the DNA Control Panel
Edit the CSS File and return by email to Technical Support
Tech Support will review and test your customized CSS File
Tech Support will assign a
<CSS file name> which you would specify in your URL
Example URL code:
Hosting of Portal CSS File
You have two options for the location of your Portal CSS file:
|Hosted by softWORKZ
Your Portal CSS file will be uploaded to the softWORKZ site
If you want to make changes to the CSS file, you will need to resubmit to softWORKZ Tech Support
|Hosted on your Web Site
You install your Portal CSS file on your web server and provide softWORKZ with the URL to access the CSS file.
You can make changes at any time, which will be immediately reflected when accessing the Portal
Free Service included in the Activation Fee
Some providers charge for cloud-based license storage ( ex: $5.00 for 3 years), but we have made the
myLicense Portal included in the base Activation fees. So your users benefit,
and you should also benefit from reduced customer support calls and emails.