Last Modified February 14, 2022
- Getting Started
Your company profile and contact information is displayed in the myAccount screen including the information entered upon
your registration to software_DNA and can be changed at any time by clicking on
(Edit) in each section.
It is important to keep this information complete and current, specifically:
The Contact Email is the principal email address used to contact you
for most queries and notification emails. Each Product that you define in software_DNA can also have a distinct Contact
Person for that Product for product-related queries and notification emails.
The Tech Support Email is the email address used by default
as the FROM address field for the emails sent by software_DNA to your customers. For example, the Send Activation Code email will initialy be set-up to use this address as the
FROM Address of the email. When your customers reply to these emails, they will be replying directly to your
Technical Support, instead of replying to softWORKZ. You can change this email address for all your products here,
or you can set distinct emails addresses per product via the
Custom Client Email Configuration screens for a specific product.
Configuring Custom Client Emails
Mailing Address complete information is required before you can
launch your 1st product for billing purposes (i.e. go from TESTING MODE
to ACTIVE status)
Before launching your 1st product, you will need to select a payment method and provide billing information.
We accept VISA, MasterCard and PayPal as payment methods. This information is
kept in encrypted form on our secure DNA Servers. It is never
completely displayed by the DNA Control Panel and cannot be accessed by any of our staff.
Invoices are processed once per month and include all Activation Fees incurred for your Products in the
last month. You can view your Past Invoices and current Invoice status from the My Account Menu.
Please contact us for any enquiries on your payments.
At any time you can change your UserID and your Password
by editing the Logon Information Section
Your UserID will be validated to remain unique within software_DNA.
Users and Permissions
You can set-up multiple Users for your DNA Control Panel account with limited privileges or permissions. You
can use this for your Technical Support staff who need access to information on Activation Codes and the Event
Logs, but do not need access to Product configuration or My Account screens.
To set-up Users, choose myAccout -> Users from the top Menu.
for more information.