Last Modified September 18, 2026
  1. Home
  2. Overviews
  3. Getting Started
  4. Account

software_DNA Account

  1. Company Profile
  2. Payment Information
  3. Login Information
  4. Users and Permissions

Company Profile

Your company profile and contact information is displayed in the Account screen including the information entered upon your registration to software_DNA and can be changed at any time by clicking on (Edit) in each section.

It is important to keep this information complete and current, specifically:

  • The Contact Email is the principal email address used to contact you for most queries and notification emails.

  • The Tech Support Email is an alternative email address used to contact you for technical queries and notification emails for general software_DNA topics.

  • Each Product that you define in software_DNA can also have a distinct Contact Person for that Product for product-related queries and notification emails.

  • Mailing Address - complete information is required before you can launch your 1st product for billing purposes (i.e. go from TESTING MODE to ACTIVE status)

 

Payment Information

Before launching your 1st product, you will need to select a payment method and provide billing information. We accept VISA, MasterCard, Discover, and AMEX via Stripe, and PayPal as payment methods. This information is kept in encrypted form on our secure DNA Servers. It is never completely displayed by the DNA Control Panel and cannot be accessed by any of our staff.

Invoices are processed once per month and include all Activation Fees incurred for your Products in the last month. You can view your Past Invoices and current Invoice status from the Account Menu. Please contact us for any enquiries on your payments.

 

Login Information

At any time you can change your UserID and your Password by editing the Logon Information Section

Your UserID will be validated to remain unique within software_DNA.

 

Users and Permissions

You can set-up multiple Users for your DNA Control Panel account with limited privileges or permissions.

For example, you can use this for your Technical Support staff who need access to information on Activation Codes and the Event Logs, but do not need access to Product configuration or Account screens.

To set-up Users, choose Account -> Users from the top Menu.

User Permissions     for more information.