Last Modified September 1, 2017
- Protection Features
- IP Lockout
The IP Lockout is used to protect software_DNA against malicious users trying to roll
License Activation Codes and Passwords in the hopes of finding a good combination. The IP Lockout
protection is applied to any API queries to the DNA Servers and accesses to the public License Portal / Manager.
Rejected transactions typically caused by events like an unknown License Code, or a wrong License Password,
will increment the
<IP Lockout Counter>.
<IP Lockout Counter> exceeds the
<Maximum IP Lockout Count>
(a system setting) in the 24-hour period following the first
event rejection, then the IP Lockout will be triggered and the IP Address will no longer be able to access
software_DNA or the License Portal / Manager for a
<Cooling Period> of 24-hours.
If the same IP Address triggers multiple IP Lockouts over time, then the
<Cooling Period> is
extended beyond 24 hours.
<IP Lockout Counter> is reset automatically if no event rejections have occured in the last 24 hours.
IP Lockouts during Testing
When initialy testing your implementation of software_DNA, you will likely trigger the IP Lockout
several times, either willingly or by accident. In normal operation, with normal Users, this rarely occurs
except of course for malicious users.
Resetting the IP Lockout
If a User (or yourself during Testing) have triggered the IP Lockout, you can reset it in the following way:
Wait 24 hours for the
<Cooling Period> to expire and the
<IP Lockout Counter>
In the DNA Control Panel, view the Event Log for that specific DNA Product,
and click on Show Warnings which will show all IP addresses in Lockout
and allow you to reset the IP Lockout.
IP Lockout Warning
The IP Lockout Warning will appear on your Home page of the DNA Control Panel if any of your
License Activation Codes are currently in IP Lockout, and by clicking on the
IP Lockout Warning button, you will see a list of the License Codes that may
be in IP Lockout.
From the IP Lockout Warning screen, you will be able to reset any active IP Lockouts.
By the time you view the IP Lockout Warning screen, the IP Lockout may have cleared itself, and will no
longer appear in the list
Because not all events that trigger the IP Lockout are associated with a specific License
Activation Code (for example if a User continuously enters a bad Activation Code), there is not a direct
relationship between an IP Lockout and a License Activation Code. But in most cases there is.